Questions & Answers

How do you know my password was in a data breach?

Termius checks the password using the haveibeenpwned.com service (HIBP). The Termius app searches for the first 5 characters of SHA-1 of the user-provided password in HIBP API per the Cloudflare k-anonymity implementation.

Termius never sends the original (unencrypted) password or enough information to discover what the original password is.

Example

  • The password is pa$word.

  • SHA-1 of the password will be 617ADCC02712A40E76254BA1F3A26AF660F98EC7.

  • The first 5 characters are SHA-1 of the password is 617AD, the rest is CC02712A40E76254BA1F3A26AF660F98EC7.

Here are the search results: https://api.pwnedpasswords.com/range/617AD.

...
CC02712A40E76254BA1F3A26AF660F98EC7:96
...

This data tells us the password has been leaked in 96 breaches.

How to search in the terminal?

The search is currently available in the desktop app only.

MacOS
Windows / Linux
MacOS

Press Cmd + F or choose Edit > Find from the Mac menu bar to start searching.

To scroll through the search results:

  • Press Enter or click > to find the next search result.

  • Press Shift + Enter or the < button to jump to the previous search result.

Once you're done searching, press Esc or click ✔.

Windows / Linux

Press Ctrl + Shift + F to start searching.

To scroll through the search results:

  • Press Enter or click > to find the next search result.

  • Press Shift + Enter or click < to find the previous search result.

Once you're done searching, press Esc or click ✔.

You can change the search shortcuts from Preferences > Shortcuts.

Why do I see the ‘System Keychain Unavailable’ error?

The ‘system keychain unavailable’ error appears when the app can’t access an item stored in the iOS Keychain due to a long-standing issue with the latter.

Since Termius iOS optimises its API requests in the background and does not perform uncritical API requests (synchronization and account information updates), the problem occurs 0.1% of the time.

Termius for iOS uses iOS keychain services to securely store the following information:‌

  • API token for authentication in the Termius cloud.

  • Encryption keys for end-to-end encryption of the user data.

  • Passwords (stored in hosts, identities, proxy).

  • SSH Keys.

Why is the local terminal absent in the desktop app?

If you've downloaded Termius from Mac App Store or Microsoft Store, your Termius runs in the sandbox. That means the app can't access your local drive due to restrictions of Apple and Microsoft, and, as a result, the local terminal option is unavailable.

To enable the local terminal, you'll need to use the app downloaded from the website: http://termius.com/mac-os or https://termius.com/windows.

Click the 'house' icon to run the local terminal

Why a subscription and not a one-off purchase?

“I understand you're trying to milk every penny from your users, but please, for the love of god, make it a one-time purchase” — Anonymous

Every so often a user will ask if it would be possible to make our Premium subscription a one-time payment instead of a subscription.

Everyone likes money, but at Termius we believe that great software is honest and sustainable. This means we are creating a service that helps you get your job done both today and in the future.

A security product like Termius must always be compatible with the latest security standards and be updated to include new security-related features. This, along with the drive to constantly improve our product, is why Termius receives regular updates.

Our cross-device sync lets you securely connect to a remote computer using any device, regardless of platform - Android, iOS, Chrome OS, Windows, macOS, or Linux. To facilitate this, secured servers and expert server administration are necessary to keep your encrypted data flowing smoothly.

We understand that the subscription-based sales model is double-edged sword. Some users may prefer a one-time fee, but development, servers, and security are expensive and the Premium subscription funds these activities.

Above all, we believe in an honest and sustainable business model.

Thank you for your support.