# How can I request a refund?

Refund requests are reviewed on a case-by-case basis under the company Terms of Use.

If you forgot to cancel a subscription purchased on our website, you can request a refund using [this form](https://support.termius.com/hc/en-us/requests/new).

If you purchased through the App Store, Google Play, or Microsoft Store, follow the relevant instructions:

* [App Store](https://support.apple.com/en-us/HT204084)
* [Google Play](https://support.google.com/googleplay/workflow/9813244?hl=en)
* [Microsoft Store](https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b)

{% hint style="info" %}
Unfortunately, Termius cannot issue refunds for subscriptions purchased through a third-party store. Store policies require refunds to be handled by the store directly.
{% endhint %}


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