Is it possible to reset the Encryption Password without losing data?

Data recovery is not possible if you lose your Encryption Password. Termius stores all user data in an encrypted Vault. Your password acts as the encryption key for that Vault. If you lose it, you cannot open the Vault. Even the Termius staff cannot recover the data, because the system is designed this way.

The Vault is a core part of the product and it adds another layer of protection for your data. At the same time, passwords can be forgotten. We plan to add more safeguards to reduce that risk in more cases.

If you lost your Encryption Password, you can remove the existing Vault and create a new one in the account management portal.

To learn more about encryption in Termius, see Encryption overview.