> For the complete documentation index, see [llms.txt](https://docs.termius.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.termius.com/help-center/troubleshooting/my-app-store-subscription-is-not-active.md).

# My App Store subscription is not active

If you purchased a Termius subscription in the App Store but cannot access Pro features, follow these steps to link the subscription to your Termius account.

### Ensure the proper Apple ID is used <a href="#h_01k43nrwdd59yt69348jgyafqw" id="h_01k43nrwdd59yt69348jgyafqw"></a>

Some people use multiple Apple IDs. App Store subscriptions only work with apps downloaded using the same Apple ID.

This often happens when the app is installed with one Apple ID and the subscription is purchased with another. If that happened, follow the steps below.

#### Ensure sync is working for your account <a href="#h_01k43q0keqg72yz8qyadvm256g" id="h_01k43q0keqg72yz8qyadvm256g"></a>

Make sure you have an active Pro trial so your data syncs again after reinstalling the app.

If you do not have an active Pro trial and want to avoid losing not synced data, please [contact the support team](https://support.termius.com/hc/en-us/requests/new?ticket_form_id=900001336483).

#### Reinstall the app <a href="#h_01k43q23b98dmswmp9f0agfng4" id="h_01k43q23b98dmswmp9f0agfng4"></a>

* Remove the app from your device.
* In the App Store, sign in with the Apple ID used to purchase the subscription.
* Reinstall Termius. Once the Apple IDs match, you can restore the subscription.

{% hint style="warning" %}
If you are using Termius beta from **Testflight**, the re-installation step must be done. Subscription purchasing and restoration don't work with Testflight.&#x20;
{% endhint %}

### Restoring subscription <a href="#h_01k43nf1yd83n3cv6f84770ays" id="h_01k43nf1yd83n3cv6f84770ays"></a>

Once the app is installed with the same Apple ID used for the subscription purchase, restore the subscription.

* Open **Settings** in Termius.
* Make sure you are signed in to your Termius account.
* Go to **Account** and tap **Restore Subscription**. This fetches the subscription details again and tries to link them to your account.
* If restoration still does not work, please [contact the support team](https://support.termius.com/hc/en-us/requests/new?ticket_form_id=900001336483).

\ <br>


---

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