# My App Store subscription is not active

If you purchased a Termius subscription in the App Store but cannot access Pro features, follow these steps to link the subscription to your Termius account.

### Ensure the proper Apple ID is used <a href="#h_01k43nrwdd59yt69348jgyafqw" id="h_01k43nrwdd59yt69348jgyafqw"></a>

Some people use multiple Apple IDs. App Store subscriptions only work with apps downloaded using the same Apple ID.

This often happens when the app is installed with one Apple ID and the subscription is purchased with another. If that happened, follow the steps below.

#### Ensure sync is working for your account <a href="#h_01k43q0keqg72yz8qyadvm256g" id="h_01k43q0keqg72yz8qyadvm256g"></a>

Make sure you have an active Pro trial so your data syncs again after reinstalling the app.

If you do not have an active Pro trial and want to avoid losing unsynced data, please [contact the support team](https://support.termius.com/hc/en-us/requests/new?ticket_form_id=900001336483).

#### Reinstall the app <a href="#h_01k43q23b98dmswmp9f0agfng4" id="h_01k43q23b98dmswmp9f0agfng4"></a>

* Remove the app from your device.
* In the App Store, sign in with the Apple ID used to purchase the subscription.
* Reinstall Termius. Once the Apple IDs match, you can restore the subscription.

### Restoring subscription <a href="#h_01k43nf1yd83n3cv6f84770ays" id="h_01k43nf1yd83n3cv6f84770ays"></a>

Once the app is installed with the same Apple ID used for the subscription purchase, restore the subscription.

* Open **Settings** in Termius.
* Make sure you are signed in to your Termius account.
* Go to **Account** and tap **Restore Subscription**. This fetches the subscription details again and tries to link them to your account.
* If restoration still does not work, please [contact the support team](https://support.termius.com/hc/en-us/requests/new?ticket_form_id=900001336483).

\ <br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.termius.com/help-center/troubleshooting/my-app-store-subscription-is-not-active.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.